Privacy Policy
Last Updated: 04/11/2025
At Elysia Wigs (“Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, protect, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.
By using our Site, you agree to the practices described in this Policy.
- Contact Information
If you have any questions about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us:
Data Controller: Elysia Wigs
Registered Address: [Insert Address]
Email: support@elysiawigs.com
Phone: [Insert Number]
- Definitions
Personal Data (PD): Any information relating to an identified or identifiable individual.
Sensitive Personal Information (SPI): Includes data that may cause harm if disclosed — e.g., financial or biometric information.
Data Controller: The entity deciding why and how your data is processed (Elysia Wigs).
Data Processor: Third parties processing data on our behalf (e.g., hosting, payment).
Child: Any person under the age of 18 years.
- Information We Collect
We collect only the information necessary to provide our services effectively and securely.
- Data You Provide Directly
|
Category |
Examples |
Purpose |
|---|---|---|
|
Identity & Contact |
Name, email, phone, shipping/billing address |
Account creation, communication, delivery |
|
Financial |
Order details, payment records |
Order processing, billing |
|
User Content |
Reviews, testimonials, messages |
Customer feedback, marketing |
|
Demographic |
Country, gender, date of birth (optional) |
Legal compliance, analytics |
- Information We Collect
We collect only the information necessary to provide our services effectively and securely.
A. Data You Provide Directly
|
Category |
Examples |
Purpose |
|---|---|---|
|
Identity & Contact |
Name, email, phone, shipping/billing address |
Account creation, communication, delivery |
|
Financial |
Order details, payment records |
Order processing, billing |
|
User Content |
Reviews, testimonials, messages |
Customer feedback, marketing |
|
Demographic |
Country, gender, date of birth (optional) |
Legal compliance, anltc |
B. Data Collected Automatically
|
Category |
Examples |
Purpose |
|---|---|---|
|
Technical Data |
IP address, browser, OS, access time |
Security, fraud detection |
|
Usage Data |
Pages visited, clicks, traffic source |
Analytics, performance |
|
Cookie Consent |
Consent logs |
Compliance record |
|
Hosting Metadata |
Server logs (AWS) |
Infrastructure stability |
- How We Use Your Information
We process your Personal Data only for legitimate purposes and under valid legal bases.
|
Purpose |
Legal Basis |
Examples |
|---|---|---|
|
Order fulfillment & delivery |
Contract necessity |
Shipping, billing |
|
Marketing & newsletters |
Consent (Opt-in) |
Email promotions |
|
Security & fraud prevention |
Legitimate interest |
Log & system data |
|
Analytics & site performance |
Consent |
Cookies, analytics |
|
Legal & tax compliance |
Legal obligation |
Financial records |
- Cookies & Tracking Technologies
Cookies help us enhance your browsing experience.
Our site uses cookies so your chosen products stay in your cart until you check out.
- Types of Cookies
Essential Cookies: Required for site operation (no consent needed).
When you step away before finishing checkout, we might send a gentle nudge via email or SMS to bring your picks back to you.
SMS and Short Code Updates:
For any questions or assistance, please contact support@elysiawigs.com.
Elysia Wigs reserves the right to modify any telephone number or short code used to operate our services at any time. You will be notified of such changes when they occur.
Please note that any messages you send to a number or short code that has been updated — including STOP or HELP requests — may not be received, and we cannot be held responsible for processing those messages.
Analytical/Advertising Cookies: Used for performance and marketing (consent required).
- Consent Management
We use a Consent Management Platform (CMP) that allows you to:
- Choose which cookies you allow
- Withdraw consent at any time
- Keep a transparent consent record
- External Links
Our Site may link to third-party platforms (payment gateways, social media).
We are not responsible for their privacy policies.
- Your Updates & How Often You’ll Receive Them
A. Automatically Triggered Notifications (Email, SMS, App Push)
We may send you automatic notifications to confirm your actions or provide important service updates, such as:
- Order confirmation
- Address/contact update
- Payment confirmation
- Delivery status updates
- Shipping or logistics changes
These notifications are directly related to your orders and account activity.
We recommend not unsubscribing, as it may prevent you from receiving essential updates.
Notification frequency may vary depending on your activity.
Deleting Your Account:
If you wish to delete your account, please see (7) Right to Opt-out.
After deletion, you will no longer receive the above notifications.
B. Manually Sent Emails, SMS, or App Push Notifications
Occasionally, we send curated product suggestions, styling advice, exclusive offers, or updates we think may interest you.
You can unsubscribe or change your preferences anytime — see (7) Right to Opt-out.
- Sharing Your Information
We share data only as needed to operate our business efficiently.
A. Service Providers
|
Category |
Examples |
|---|---|
|
Hosting |
AWS, Cloudflare |
|
Payments |
Stripe, PayPal, Sezzle |
|
Shipping |
DHL, FedEx, local couriers |
|
Analytics |
Google Analytics, Hotjar |
|
CRM & Support |
Zendesk, HubSpot |
B. No Sale of Personal Data
The categories listed above do not include SMS opt-in information or consent, which remain confidential and will never be shared with third parties.
C. Targeted Advertising
Some anonymized data may be used for contextual advertising.
California residents may opt out via the Global Privacy Control (GPC).
- Your Privacy & Communication Preferences
Delete Your Account
At Elysia Wigs, we value your trust and privacy.
If you wish to delete your account and remove all personal data, contact support@elysiawigs.com, and we will respond within 48 hours.
All personal information will be permanently deleted from our servers.
Stop Receiving Promotional Communications
You can unsubscribe from promotional emails anytime by clicking the “unsubscribe” link at the bottom of each message.
To stop SMS notifications, email us at support@elysiawigs.com.
9. Data Security, Retention & Transfers
A. Security Measures
We use encryption, firewalls, secure servers, and restricted access to protect data.
In case of a breach, affected users and regulators will be notified within 72 hours.
B. Retention
- Transactional & tax data: up to 7 years
- Marketing data: until consent withdrawal
After expiration, data is securely deleted or anonymized.
C. International Transfers
We may store or process your data on international servers (e.g., AWS).
Transfers follow Standard Contractual Clauses (SCCs) and Bangladesh DPA Data Mirroring requirements.
- Children’s Privacy
If you are under 16 years, please use ElysiaWigs.com only with a parent or guardian’s permission.
We do not knowingly collect personal data from anyone under 13 years.
If such data is discovered, it will be deleted immediately.
To report this, contact support@elysiawigs.com.
- Changes to This Policy
We may update this Privacy Policy periodically.
Significant updates will be announced via email or notice on our website.
Please check the “Last Updated” date to stay informed.
Elysia Wigs — Privacy • Transparency • Trust — Our Commitment.