FAQ

 Welcome to the ElysiaWigs Help Center!
Here you’ll find answers to the most common questions about our products, orders, and services.

1. What are ElysiaWigs made of?

All our wigs are handcrafted using 100% premium human hair. We ensure each strand is ethically sourced, silky, and durable — giving you a natural and luxurious look every time.

2. Are your wigs ready to ship or made to order?

Each ElysiaWigs unit is custom-made to order to maintain the highest quality and fit. Production usually takes 5–7 weeks, depending on your selected style and customization.

3. Can I customize my wig?

Yes! You can customize the hair length, density, color, cap size, and lace type. Simply mention your preferences in the order notes or contact our support team after placing your order.

4. How do I choose the right size?

We offer a detailed size guide on each product page. You can measure your head following our guide to ensure a perfect fit. If you’re unsure, our stylists can help you choose the most suitable cap size.

5. How long will my order take to arrive?

Once your wig is handcrafted and quality-checked, it will be shipped via express courier (DHL, FedEx, or UPS). Delivery typically takes 3–7 business days, depending on your location.

6. How do I track my order?

You’ll receive an email with your tracking number once your order ships. You can track your shipment directly through the courier’s website or from your ElysiaWigs account page.

7. Do you offer returns or exchanges?

Because each unit is handcrafted and custom-made, we only accept returns or exchanges for defective, damaged, or incorrect items. Please contact us within 7 days of receiving your order with photos for assistance.

8. How do I care for my ElysiaWig?

• Gently detangle with a wide-tooth comb before and after wearing.
• Wash with sulfate-free shampoo and conditioner.
• Air dry naturally and avoid excessive heat.
• Store on a wig stand to maintain its shape.

Detailed care instructions are included with every order.

9. Can I dye or style my wig?

Yes — since our wigs are made of 100% human hair, they can be dyed, straightened, or curled. However, we recommend having chemical or heat styling done by a professional to ensure longevity.

10. Do you offer wholesale or salon partnerships?

Yes! We welcome salon owners, hairstylists, and influencers to join our partnership program. Please contact our Business Team at support@elysiawigs.com for collaboration details.

11. What payment methods do you accept?

We accept all major payment options including Visa, MasterCard, American Express, PayPal, Apple Pay, and Klarna (Buy Now, Pay Later) in select regions.

12. How secure is my payment information?

All transactions are processed through SSL-encrypted gateways, ensuring your data and payment details are completely secure.

13. Do you offer worldwide shipping?

Yes, we offer complimentary worldwide express shipping with every purchase. Some regions may require additional customs fees or taxes, which are the buyer’s responsibility.

14. Can I cancel my order after placing it?

Orders can be canceled within 24 hours of purchase. After production begins, cancellations or changes are no longer possible.

15. How can I contact customer service?

Our dedicated support team is available Monday–Saturday, 9:00 AM – 6:00 PM (GMT+8).
📧 Email: support@elysiawigs.com
💬 Live Chat: Available on our website