Last updated: 03/11/2025

Welcome to ElysiaWigs (“we”, “our”, “us”).
We’re delighted to have you here and appreciate your interest in our products.

  1. Acceptance of Terms

By accessing or using our website and services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Use (“Terms”) and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
Continued use of our website after any changes constitutes your acceptance of the updated Terms.

  1. General Use of Website
  • You agree not to upload, share, or publish any content that:
    • Contains viruses, malware, or anything harmful;
    • Is defamatory, obscene, threatening, discriminatory, or unlawful;
    • Violates copyright, trademark, or intellectual property rights.
  • If provided with an account, username, or password, you are responsible for all activity under your account.
  • You must not attempt unauthorized access or interfere with website operations.
  • By visiting and shopping on our website, you confirm that you are 18 years or older.
  • Personal browsing and shopping are allowed; business, resale, or third-party use requires written approval.
  1. Products and Pricing

3.1 We strive for accurate product descriptions, images, and prices but do not guarantee error-free information.
3.2 Prices may change without prior notice.
3.3 All orders are subject to acceptance. We reserve the right to limit or cancel orders for any reason, including suspected fraud or incorrect pricing.

  1. Orders, Payments & Cancellations

4.1 By placing an order, you agree to provide accurate billing, shipping, and contact information.
4.2 Each customer may create only one registered account. Multiple accounts may result in suspension without notice.
4.3 Once an order is dispatched, transportation responsibility lies with the shipping provider. Ownership transfers to the buyer at dispatch; shipping risks are the buyer’s responsibility.
4.4 Customers must provide valid shipping and identification details per customs regulations. Incorrect details causing delays or failed delivery are the customer’s responsibility.
4.5 We reserve the right to refuse or cancel any order if fraudulent activity, incorrect information, or unauthorized use is suspected.
4.6 If an order is canceled after payment, refunds will be issued according to our refund policy.

  1. Returns & Refunds

5.1 Each product may have a specific return policy; refer to the product page or our Return Policy.
5.2 Returned items must be unused, undamaged, and in original packaging (if applicable).
5.3 Shipping, customs, or handling fees may not be refundable depending on your region.
5.4 For Bangladesh: Returns/exchanges may be subject to courier availability and local regulations.

  1. Packing, Transportation & Payment Terms

Packing: We ensure products are securely packed. Special packaging requests may incur extra charges, payable by the buyer.
Transportation: We select reliable carriers and routes, but delivery times may vary. We are not responsible for delays, damages, or extra fees caused by carriers.
Payment Terms: Payments must be completed as per checkout terms. Discounts apply only to product prices, not taxes or shipping. Orders may be delayed or canceled if payment is not received or verified. Customers remain responsible for outstanding balances.

  1. Intellectual Property

All visuals, text, images, graphics, videos, and other creative materials on our website are our property or licensed to us.
Do not copy, share, or reuse content without written approval. Violations may lead to service refusal, order cancellation, or account termination.

  1. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our website or services.
We do not guarantee uninterrupted access or error-free operation of the website.

Order Review & Confirmation: Occasionally, orders may be canceled due to limited stock, pricing errors, or fraud checks. We may request additional verification before confirming an order. Once the courier marks a package as “delivered,” ownership transfers to the buyer, and we cannot be responsible for delays or loss afterward.

  1. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters, wars, strikes, terrorism, fire, flood, civil unrest, governmental restrictions, transportation disruptions, or shortages in raw materials, energy, or labor.
    Performance will resume as soon as reasonably possible. Available resources may be allocated fairly among customers during shortages.
  1. Privacy & Data Protection

Your privacy is important to us. Review our Privacy Policy for how we collect, use, and protect personal data.
By using our website, you consent to this collection and use of information.

  1. Taxes & Import/Export

All prices exclude taxes. Buyers are responsible for applicable taxes, customs duties, or import/export licenses.

  1. Governing Law & Dispute Resolution

These Terms are governed by the laws of Bangladesh.
Disputes shall first be attempted to resolve amicably; if unresolved, they will be submitted to the competent courts in Bangladesh.

  1. Changes to Terms

We reserve the right to modify or update these Terms at any time.
Changes take effect immediately upon posting on this page. Continued use constitutes acceptance of updated Terms.

  1. Contact Information

For questions or assistance:
📧 Email: support@elysiawigs.com